Privacy Policy
When we say ‘we’, ‘us’, or ‘our’ in this Privacy Notice, we mean Serpentine Hospitality Ltd t/a The Old Inn, Mullion, Cornwall, TR12 7HN (Company registration number: 16719692).
We are what is known as a ‘Data Controller’ for the purpose of the General Data Protection Regulation (GDPR) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time in the UK.
We are registered with the Information Commissioner’s Office under registration number ZC070899.
What information is collected?
We collect information from you when you reserve a table or book accommodation at The Old Inn, Mullion. You may be asked to enter your name, address, email address and phone number. You can, however, visit our site anonymously.
Table reservations are processed via TableAgent and accommodation bookings are processed via Freetobook (Bloom). These third-party providers may collect and process your personal data in order to manage your booking.
You can view their privacy policies here:
Our service providers collect card payment information to secure accommodation bookings. We do not store your full card details on our systems.
How do we use your information?
Any of the information that The Old Inn, Mullion collects from you may be used in one of the following ways:
- To process transactions. Your information will not be sold, exchanged, transferred or given to any other company except for the express purpose of delivering the purchased product or service requested.
- To send periodic emails. The email address you provide for booking or enquiry processing will only be used to send you information and updates related to your booking.
What is our legal basis for processing your data?
We process your personal data on the following legal bases:
- Contract: to process table reservations and accommodation bookings
- Legal obligation: to comply with legal and accounting requirements
- Legitimate interests: to operate and improve our services
- Consent: where required, for example in relation to non-essential cookies
How do we protect your information?
We and our service providers implement a variety of security measures to maintain the security of your personal information when you make a reservation or booking or enter, submit or access your personal information.
How long do we keep your information?
We only retain your personal data for as long as necessary:
- Booking and transaction data may be retained for as long as necessary to meet legal and accounting obligations (typically up to 6 years)
- Enquiry data may be retained for a shorter period unless a booking is made
We securely delete or anonymise data when it is no longer required.
How do we use cookies?
Cookies are small files that are transferred to your computer’s hard drive through your web browser (if you allow it). These enable our site and service providers to recognise your browser and capture and remember certain information when you make a reservation or booking with us.
Where required, we will ask for your consent before using non-essential cookies, such as those used for measurement, experience, or marketing. You can manage your preferences at any time through our cookie banner.
To whom do we disclose information?
We transfer your personally identifiable information to trusted third parties that operate as service providers to help us operate our website, manage bookings, and provide services to you. Those parties agree to keep this information confidential.
This includes third-party providers such as TableAgent for table reservations and Freetobook (Bloom) for accommodation bookings.
We may also disclose your information when we believe that the release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.
How do you give consent?
Where consent is required, we will ask for your consent before processing your personal data, for example when using non-essential cookies.
By continuing to use our website, you acknowledge this Privacy Policy.
Your data protection rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to or restrict processing
- Request transfer of your data
To exercise any of these rights, please contact us using the details below.
You also have the right to lodge a complaint with the Information Commissioner’s Office if you believe your data has been handled incorrectly.
What happens if we change our Privacy Policy?
If we decide to change our privacy policy, we will update this page.
How can you contact us?
For the purpose of exercising your rights or any data-related queries, please contact our Data Protection Lead at enquiries@oldinnmullion.co.uk or by mail at The Old Inn, Mullion, Cornwall, TR12 7HN.
